Technical Staff
From TWC Wiki
The Total War Center's Technical Staff fix technical problems on the site, ensure that it runs smoothly and may add, configure or remove features if necessary. Technical Staff Officers can be recognized by their blue name and badge and are supervized by the Chief Technician. The Current Chief Technician is the administrator Simetrical.
After three, seven and twelve months of service, members of Technical Staff receive a bronze, silver, gold, emerald, ruby or amethyst Technician's Screwdriver respectively.
A list of all current Technical Staff Officers can be found here[1].